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Privacy Policy

At ThRive Therapeutic Recreation Services, we are dedicated to safeguarding your personal information. We understand the importance of privacy and are committed to protecting your confidential data in accordance with the National Privacy Principles outlined in the Privacy Act 1988 (Cth) (the Privacy Act). We will only disclose your information as authorised by you, required by law, or as described in this policy. This policy may be updated periodically.

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1. Information Collection

We collect personal information from clients, their families, supporters, volunteers, consultants, and service providers. This information is essential for us to carry out our business functions effectively. Personal details may be collected through forms, our websites, social media, email, or phone, and include information necessary for service delivery, bookings, feedback, donations, and inquiries.

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The types of information we may collect include your name, address, contact details (email and phone), health status, resources and care requirements. For monetary or in-kind donations, additional details such as organisation and payment information may be collected for processing and receipting.

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2. Use and Disclosure

By engaging with our services, you consent to the use and disclosure of your personal information for the following purposes:

  • Confirming your identity

  • Responding to your queries or complaints

  • Processing and coordinating bookings

  • Handling monetary and in-kind donations

  • Sending direct marketing communications about wellness events and promotions, where you have opted in

  • Providing feedback as requested or required

  • Facilitating our internal operations and legal obligations

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Failure to provide accurate personal information may affect our ability to deliver services tailored to your needs.

Your information may be shared with:

  • Internal staff to cater to your specific needs

  • Operational support providers

  • Legal authorities as required

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Non-sensitive information may occasionally be shared with local and international marketing agencies. These agencies do not sell or misuse your personal data.

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3. Data Policies

  • 3.1 Data Collection

    • Purpose: We collect personal and sensitive information solely for the purpose of providing therapeutic services and maintaining client records.

    • Consent: We obtain consent from clients before collecting, using, or disclosing their personal information.

  • 3.2 Data Storage

    • Security: All personal and sensitive information is stored securely, with access restricted to authorised personnel only.

    • Retention: Client records are retained only for the duration required by law or organisational policy. Records that are no longer needed are securely disposed of.

  • 3.3 Data Access

    • Client Access: Clients have the right to access their personal information held by us. Requests for access will be processed in accordance with privacy laws.

    • Staff Access: Access to client information is limited to staff members who need it for their roles, with strict adherence to confidentiality agreements.

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4.  Confidentiality Policy

  • 4.1 Confidential Information

    • Definition: Confidential information includes any personal, medical, or sensitive data shared by clients during therapy sessions or in related documentation.

    • Protection: All staff are trained on the importance of maintaining confidentiality and the procedures for handling confidential information.

  • 4.2 Disclosure

    • Policy: Confidential information should not be disclosed to third parties without the client’s explicit consent, except where required by law or in cases of immediate risk to safety.

    • Exceptions: If disclosure is necessary due to legal requirements or safety concerns, it will be limited to the extent necessary and, where appropriate, the client will be informed.

  • 4.3 Breach Procedures

    • Reporting: Any breaches of confidentiality must be reported immediately to a supervisor.

    • Response: Breaches will be investigated promptly, and appropriate actions will be taken to mitigate any potential impact on the client’s privacy.

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5. Security

We prioritise the security of your personal information and take reasonable measures to protect it from misuse, unauthorised access, modification, or disclosure. Information is stored securely in electronic and/or hard copy formats, with access restricted to authorised personnel. 

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6. Quality and Access

We strive to keep your information accurate and up to date. You are responsible for notifying us of any changes or inaccuracies. You may request access to your personal information by contacting us at thrive.dt.services@gmail.com. We will respond to requests in a timely manner, though access may be restricted under certain circumstances.

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7. Analytics

Our websites use Google Analytics to collect data on website usage through cookies. This data helps us improve our site and may be stored by Google in the United States. You can disable cookies through your browser settings if you prefer not to be tracked.

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8. Anonymous Interaction

You have the right to remain anonymous when interacting with us, except where taxation laws require personal data for tax-deductible donations over $2.

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9. Copyright and Use of Images

Images on our websites are used with permission from individuals or their legal guardians. Unauthorised use of these images is prohibited. To request permission for use, contact us at thrive.dt.services@gmail.com.

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10. Linking to Our Website

You may link to our website from a third-party site, provided you:

  • Notify us of the link and provide details

  • Clearly identify the link as connecting to our site

  • Regularly check that the link remains current

  • Do not use the link to damage our reputation or for commercial purposes

We reserve the right to revoke consent for any link at our discretion.

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11. Website Use and Cookies

Our websites use cookies to enhance functionality and gather statistical data. You can manage cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of our site.

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12. Questions and Concerns

For questions or concerns about this policy or to update your information, contact us at thrive.dt.services@gmail.com We will address any issues promptly and privately. If dissatisfied with our response, you may contact the Australian Information Commissioner at www.oaic.gov.au.

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Contact Information

ThRive Therapeutic Recreation Services
Email: thrive.dt.services@gmail.com
Phone: 0435 499 084

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This policy was last updated on 4th September 2024.

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